Here at Mercer & Hughes, part of the Kin Vet Community, we stand for ensuring that we create a thriving community where knowledge and compassion intersect to improve the wellbeing of our colleagues, our clients and their pets.
We are currently looking for a full time Client Support Administrator to join the team working 40 hours per week, this will be on a rota basis and include working early or late shifts, shared throughout the CSA team. You must be flexible to work between our Saffron Walden, Bocking, Great Dunmow or Stansted clinics to support client needs.
In this role, you will be responsible for ensuring that the client experience is of the highest quality, ensuring that engagement with clients is friendly, supportive, and highly professional.
As Client Support Administrator you will ensure that appointments are made promptly, payment is taken, and that high front of house standards are monitored and maintained.
Key Role Accountabilities:
- Ensure that appointments are made promptly and that practice diaries are filled.
- Proactively contact clients to rebook missed appointments, follow up on unactioned estimates generated.
- Take payment at the end of every consultation in line with Company policy, and book follow up appointments where necessary.
- Develop clients understanding of the Kin Vet Community Health Care Plan, ensuring high take up of the product.
- Ensure that client details are up to date on all files, including insurance details, emails, contact details and patients’ weights.
- Drive compliance with managing insurance claims in line with Company policy.
- Ensure that Kin Vet Community Debt and Insurance policies are always followed.
- Maintain a high standard of cleanliness in the reception area, greeting clients warmly as they arrive and as they call the clinic.
- Respond to incoming practice emails in a warm and timely manner
- These responsibilities are non-exhaustive, and the role may require them to undertake any additional reasonable duties.
We are offering:
- £11.44 per hour, totalling £23,795 per annum
- 25 days annual leave, increasing each year up to a maximum of 30 days plus bank holidays FTE
- 4 weeks paid sabbatical upon achieving 5, 10, 15, 20, 25 years’ service
- Private Healthcare
- Occupational Health Services
- Free eye test vouchers and money towards your glasses for VDU users
- Food at work provisions for all colleagues
- Enhanced maternity/paternity leave
- Paid emergency/compassionate leave
- 3 weeks occupational sickness leave
- Colleague discount scheme for up to 5 registered pets
If you want to know more about the role and support our amazing team can offer, get in touch today!